SHIPPING AND DELIVERY POLICY  

At Websphere Innovations Private Limited ("we," "our," "us"), the passionate team behind Shopreals, our goal is to provide you with a smooth, enjoyable, and reliable shopping journey from beginning to end. Whether you're placing a new order or excitedly awaiting your latest style selections, we strive to deliver promptly and ensure your items are securely packaged. This policy details the procedures we follow regarding shipping and delivery. By completing a purchase on our site, you agree to these terms as an essential part of your shopping experience with us.  

Wide Delivery Network – We ship to a broad range of cities and towns across India, bringing fashion within reach.     
No International Shipping Yet – While we don’t currently offer worldwide delivery, expanding globally is on our roadmap.     
Urban to Remote Locations – Whether you live in a metro or a countryside town, we aim to deliver to your doorstep.     
Convenient Online Access – Wherever you are, the latest trends are just a few clicks away.     
Expanding Every Day – Our service areas are continually growing, so keep an eye out for future updates.  

Order Handling and Processing     

Once your order is successfully placed, it enters our processing phase, typically taking 1–2 working days to prepare. This timeframe excludes weekends and public holidays. Once your order is ready and packed for dispatch, we’ll notify you via email. Our team ensures careful preparation to uphold order accuracy and product integrity. You’ll receive shipment updates, including estimated delivery times, right in your inbox.  

Delivery Estimates     

Standard Delivery Window – Most parcels arrive within 3–8 working days, depending on your location.     
Trusted Courier Network – We work with reliable logistics providers to guarantee secure, timely deliveries.     
Delays Beyond Control – Occasional delays may occur due to weather, transport disruptions, or unforeseen circumstances.     
Secure & Prompt Shipping – We prioritize both safety and speed, ensuring your items arrive undamaged.     
Support If Delayed – If your order takes longer than expected, our dedicated support team is here to help.  

Missed Delivery Attempts     
    
If no one is available to receive the package or if the address is incorrect, our courier partners will retry delivery. After multiple attempts, if delivery fails, the parcel may be returned to us. In such cases, customers may request a new delivery, though additional shipping fees could apply. To avoid missed deliveries, we recommend ensuring someone is available at the provided address. For any delivery concerns, don’t hesitate to contact our team.  

Handling Damaged or Lost Orders     
    
Quick Issue Reporting – If your parcel is damaged upon arrival, please contact our team within 48 hours and share clear photographs.     
Swift Resolutions – Depending on the issue, we’ll either ship a replacement or process a refund.     
Lost Package Protocol – In rare cases where a package goes missing, we will coordinate with our courier partner to resolve the matter promptly.     
Protective Packaging – Every item is packed with care to ensure it reaches you in flawless condition.     
Customer-Centric Approach – Your satisfaction matters to us, and we are here to resolve any shipping-related concerns.  

Special Delivery Considerations     
    
Certain products require extra precaution during transit due to their value or fragility. These items may carry special handling instructions or delivery conditions, which will be clearly stated on their product pages. We advise reviewing any such information before finalizing your order. We take great care to ship all items securely and are always available to assist with any queries regarding special shipping requirements.  

Need Help? We’re Just a Message Away     
    
Questions About Shipping? – Our support team is ready to help with all your shipping or delivery-related questions.     
Reach Out Anytime – Email us at websphereinnovationspvtltd@gmail.com and we’ll respond at the earliest.     
Always Here for You – We are committed to providing a hassle-free and satisfying shopping experience.     
Bringing Style Home – Thank you for shopping with us. We look forward to keeping your wardrobe fresh with every delivery.